Frontbench is a 24/7 AI front desk built for HVAC and plumbing contractors. It answers every inbound call, identifies the service, books the job, and escalates emergencies — and when a call rings out, SMS reopens the conversation in seconds. Recovered revenue is reported per call and per lead.
Frontbench · live dispatch
Inbound · (512) 555-0142
11:47 PM · After-hours
00:14
My AC just stopped. It's 95 in here and I've got a baby in the house.
Got it — emergency AC outage with a small child. I'll flag this as priority. Can I get the address on file?
142 Main, apartment 3B.
On-call tech Marco dispatched — ETA 38 minutes. I've also booked a follow-up diagnostic for tomorrow at 9 AM in ServiceTitan.
Booked · $340 emergency diagnostic
ServiceTitan · tech M. Alvarez · 11:49 PM
Two-way sync with your existing field service software
How it works
The Frontbench loop answers, qualifies, books, and recovers — in the same call when possible, in SMS when not. Every step reports revenue back to a single dashboard.
A 24/7 AI receptionist picks up ring-outs, after-hours calls, overflow — every line, never a voicemail black hole.
Service type, urgency, address, the right tech. Captures the details your CSR would — in under thirty seconds.
Sends confirmed jobs straight into ServiceTitan, Housecall Pro, or Jobber. Emergencies hand off to on-call per your rules.
If a call slips, SMS reopens it in seconds. Stale estimates get follow-up. Dormant customer files get reactivation nudges.
The modules
Turn on what you need, leave the rest off. Every module is priced in, and every module exports the dollars it recovered — so owners see exactly how the system pays for itself.
Replaces voicemail with a fully-conversational AI that books the job while the caller is still on the line.
Every missed call triggers an automated SMS sequence that qualifies, answers approved questions, and pushes to booking.
Status-aware sequences tail themselves to the channel and quote age, so old estimates stop dying in inboxes.
Stale customer files get flagged against equipment age and service history — outreach hits the most likely-to-rebook first.
What it returns
Each module reports its own dollars. No estimates, no hand-calculated ROAS — the dashboard ties every recovered booking back to the call or SMS it came from.
Questions
Anything else? Email frontbench-a2b7no@polsia.app and a person will reply within a business day.
Book a 20-minute walkthrough. We'll plug into your CRM, load your FAQs and escalation rules, and have the AI live on your number before the week's out.
Replies within a business day